← Pure Glow Records

Help, terms & privacy

Questions

How does it work?

Choose a package on the Song Gifts page and tap Enquire by Email. Your email opens with the package already filled in. Tell us who the song is for, how to say their name, the occasion, a music style and any memories or details you'd like included. Nikki replies to confirm everything, with a secure payment link and an estimated delivery date. Once you've paid, she makes your song and emails it to you.

What are the packages?

Essential, £14.99: a personalised AI-assisted song with a basic quality check and pronunciation check, as an MP3.

Signature, £29.99: everything in Essential, plus human-reviewed lyrics, full pronunciation checks, a personally selected arrangement and 1 revision.

Premium, £49.99: everything in Signature, plus 2 revisions, personalised cover artwork and two finished versions of your song.

Are the songs made with AI?

Yes. Songs are produced with AI music tools, and every one is checked by Nikki before it's sent. In the Signature and Premium packages she also reviews the lyrics, checks pronunciation and chooses the arrangement herself. Every song is new and made only for you.

How long does it take?

We'll give you an estimated delivery date when we confirm your order, usually within 3 working days of payment. If you need it by a certain date, mention it in your email.

How do I pay?

Once we've agreed the details by email, we'll send you a secure payment link. Payments are handled by Stripe, a secure payment provider used by millions of businesses. We never see or store your card details.

What do I get?

A complete song as an MP3 file, sent by email. Premium also includes personalised cover artwork and a second finished version. You can play it on any phone or computer, send it by WhatsApp or email, or play it at a party.

Will the singer pronounce the name correctly?

Tell us how to say the name in your email (for example "Siobhan, said Shi-vorn"). Every song gets a pronunciation check, and Signature and Premium songs get a full check by Nikki.

Can I ask for changes?

Signature includes 1 revision and Premium includes 2. Email your changes within 14 days of receiving your song. Essential doesn't include revisions, but if anything is wrong, such as a misspelt name or a detail that doesn't match what you told us, we'll put it right.

Can I share it on social media?

Yes. Your song is for personal use, which includes sharing it with family and friends and posting it on your own social media. Please don't sell it, use it in advertising, or upload it to streaming services such as Spotify.

Can I use it for a wedding, funeral or business event?

Yes, playing it at a private event such as a wedding, party or memorial is fine. For business use, like an advert or a company video, please get in touch first.

Choose a package

Terms of sale

Last updated 25 October 2026

Who we are

Pure Glow Records is run by Nicola Jones, a sole trader based at 1 Hawthorn House, Goodshaw Lane, Crawshawbooth, Rossendale, Lancashire, BB4 8DJ, United Kingdom. You can contact us at pureglowrecords@gmail.com.

What you're buying

A personalised song created from the details you give us, delivered by email as an MP3 file. Songs are produced with artificial intelligence tools and checked by us before they're sent. What's included depends on the package you choose (Essential, Signature or Premium), as described on our website at the time you order.

Price and payment

Prices are Essential £14.99, Signature £29.99 and Premium £49.99. You order by email. Once we've agreed the details, we send you a secure Stripe payment link, and payment is taken in full. Your contract with us starts when your payment is confirmed.

Delivery

We'll give you an estimated delivery date when we confirm your order, usually within 3 working days of payment. Your song is sent by email to the address you ordered from. Please save a copy when you receive it.

Your right to cancel

Each song is made to order from your details. If you change your mind before we've started making your song, email us and we'll refund you in full. Once we've started, you agree that you lose your usual 14-day right to cancel, because the song is personalised for you. This doesn't affect your rights if something goes wrong (see below).

Revisions

Signature includes 1 revision and Premium includes 2. Please email your changes within 14 days of receiving your song. A revision means changes to the song we've made, such as lyrics, a detail or the style, not a completely new song about someone else.

If something goes wrong

If your song is faulty (for example, it won't play, a name is misspelt, or it doesn't match the details you gave us), contact us and we'll fix or replace it, or refund you, whichever package you chose. This doesn't affect your legal rights.

Your details and content

You're responsible for the details you give us. Please don't include anything offensive, hateful, sexual, or anyone's private information they wouldn't want shared. We may decline to create, or refund, a song that breaks these rules. We don't make songs that imitate real artists or use other people's lyrics.

Using your song

You may use your song for personal, non-commercial purposes, including sharing it with others, playing it at private events and posting it on your personal social media. You may not sell it, license it, use it in advertising, or distribute it on streaming services. If you tell us in your order email that you're happy for us to, we may post your song and lyrics, which include the recipient's first name, on our website and our TikTok, Instagram and YouTube channels. Please only say yes if the person the song is for is happy too. We won't share it otherwise, and if you change your mind, email us and we'll take it down.

Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Privacy policy

Last updated 25 October 2026

Who looks after your information

Pure Glow Records (Nicola Jones, 1 Hawthorn House, Goodshaw Lane, Crawshawbooth, Rossendale, Lancashire, BB4 8DJ) is the data controller for information you give on this website. Contact us about privacy at pureglowrecords@gmail.com.

What we collect

Please only share details about other people that you're comfortable having in a song, and avoid sensitive information such as health details.

How we use it

We don't sell your information and we don't use it for marketing unless you've asked to hear from us.

Who we share it with

We use trusted providers to run the service, who process your information on our behalf:

Some of these providers are based in, or process data in, the United States and other countries. Where that happens, they use safeguards recognised under UK data protection law, such as standard contractual clauses.

How long we keep it

We keep your order emails and song for as long as we need them to deliver your song and handle any revisions or questions. Payment and order records are kept for six years to meet tax rules. You can ask us to delete your information at any time, subject to what we must keep by law.

Cookies

This website doesn't use advertising or tracking cookies. Stripe uses its own essential cookies on its payment page to keep payments secure.

Your rights

You can ask to see, correct or delete the information we hold about you, object to how we use it, or ask us to limit it. Email pureglowrecords@gmail.com and we'll reply within one month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Contact

Questions about a song, a refund or your information? Email pureglowrecords@gmail.com and we'll get back to you within five working days.